Expedia Customer Service
I feel that it’s important to talk about sites abusing reviews, especially in the Hotel sector. Just a few months back I booked a room in New York City on Expedia.com, for a serviced apartment. I chose this accommodation due to the outrageous fees for hotels during the days I chose to stay. Reading the information about the serviced apartment I was impressed with what they had to offer and figured why not?
I got to the unit late at night around 11:30pm, flight delays from SFO and traffic made the process a bit slow. When we finally found the complex, there was a buzzer to talk to the night attendant. He promptly appeared and went through the list to see what room I was in. He then told me that Aaron Shear already checked in and there was nothing that he could do about it.
I called Expedia and asked what was going on? They said that they would be happy to talk to the manager and make things right. They spoke with the doorman and was unable to set things right. At this point 1.5 hours had gone by and I was ready to tear my own head off.
The doorman finally realized that they switched my room with another visitor and I was to take their room. At this point I just wanted to sleep so I did not complain, even though the comforter on the bed was stained in all sorts of strange colors. I simply took off the top cover and made sure the sheets where clean and slept.
During my stay I found that no soap was left, the so called Jacuzzi bath tub was defective, the tile was coming up and the mold content was more than anyone could handle. This was after the second day; I called back Expedia customer service begging them to put me somewhere else. But they did not comply and told me that there was nothing that they could do except give me a small credit for my $2,000 stay.
I can go on for hours about this but my main point is, if you write a negative review on Expedia.com they will not post it. They turned my review down twice and provided incorrect information about why it was not accepted. In conclusion be careful what you read!
I got to the unit late at night around 11:30pm, flight delays from SFO and traffic made the process a bit slow. When we finally found the complex, there was a buzzer to talk to the night attendant. He promptly appeared and went through the list to see what room I was in. He then told me that Aaron Shear already checked in and there was nothing that he could do about it.
I called Expedia and asked what was going on? They said that they would be happy to talk to the manager and make things right. They spoke with the doorman and was unable to set things right. At this point 1.5 hours had gone by and I was ready to tear my own head off.
The doorman finally realized that they switched my room with another visitor and I was to take their room. At this point I just wanted to sleep so I did not complain, even though the comforter on the bed was stained in all sorts of strange colors. I simply took off the top cover and made sure the sheets where clean and slept.
During my stay I found that no soap was left, the so called Jacuzzi bath tub was defective, the tile was coming up and the mold content was more than anyone could handle. This was after the second day; I called back Expedia customer service begging them to put me somewhere else. But they did not comply and told me that there was nothing that they could do except give me a small credit for my $2,000 stay.
I can go on for hours about this but my main point is, if you write a negative review on Expedia.com they will not post it. They turned my review down twice and provided incorrect information about why it was not accepted. In conclusion be careful what you read!
Labels: Customer Service, expedia
by Aaron Shear
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