DHL customer service

Last week my Verizon Broadband card started to act up after the TSA abused my computer bag. So I did the normal call in and get a replacement under the paid warranty I had with Verizon. Not only was the process easy, but the overall ability of the service agent was far beyond anything I had ever seen. At the end of my call I was told that my new card would be sent overnight via DHL.

The manager of my apartment building has had nothing but nightmares with this company, loosing packages, saying they delivered items with false signatures. You name it, I heard about it.

So, frankly I was not to happy about it. However I had little to no choice in the matter. Just as expected the delivery rep never even tried to dial my unit from the system out front of leave any notice of delivery attempt for 3 days. Thus I decide to call in and ask about the situation and advise DHL that both FedEx and UPS commonly partake in the same tactics. However, after months of bitching, both have gotten far batter.

To my surprise, DHL actually called me back the very next day to assure me that my package would be delivered. I was frankly shocked! I have never seen such a level of service from any shipping company that I have ever dealt with. The next day, under record heat I got my replacement card.

I have to say, other than the typical crap they really followed through!