Starwood Price Guarantee is Fake!
As much as I love Starwood properties, I have to say their customer service has fallen through the floor. Having a fake price guarantee on their site is the last straw. Expedia shows a property in Chicago for $299 a night, with a 100% guarantee for a refund for Elite members. SPG.com has the same room for $399 a night and the only way you can earn stays or Starwood points is to book on their site. After submitting a claim on their site before booking as they specify, they automatically decline your request since the terms are not exactly the same. Which they are! Then they say, well that is not a set of terms available to everyone. But they say nothing about the specifics of these terms.
This is the same hotel chain that offers massive discounts to large organizations and the same room would be $100 a night. But for the common business traveler is not nearly enough for them. If they wish to blatantly lie, I implore an attorney with spare time on their hands to go after Starwood for this “FALSE ADVERTISEMENT”!
It is time someone calls these companies on their bait and switch guarantees and services. It is not fair to the rest of us trying to rely on services offered. Anyways, I needed to get that bitching off my chest this morning.
This is the same hotel chain that offers massive discounts to large organizations and the same room would be $100 a night. But for the common business traveler is not nearly enough for them. If they wish to blatantly lie, I implore an attorney with spare time on their hands to go after Starwood for this “FALSE ADVERTISEMENT”!
It is time someone calls these companies on their bait and switch guarantees and services. It is not fair to the rest of us trying to rely on services offered. Anyways, I needed to get that bitching off my chest this morning.
Labels: starwood hotels, travel
by Aaron Shear
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