Friday, July 11, 2008

iPhone 3g

So I stood in line to be one of the first to pick up the iPhone this morning. Well I bribed a friend with pizza and blankets to hold a place for me. The process was a nightmare, AT&T's billing system was all on the fritz. While I was waiting for the system, which took over 40 minutes to work. Chanel 5 news here in SF was filming and interviewing me.

After the long wait, I am now home. My Verizon phone is shut off and the iTunes store is overloaded. So I am without a phone due to poor capacity planning on Apple's part.

I must say, this is one of the worst cell phone activations I have ever gone through. The phone will not work without talking to iTunes.

I hope no one needs to get a hold of me today.

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Thursday, July 10, 2008

PS3 Customer Service

Unboleiveble, I just got a new PS3 and just tried to setup their network. This should be a simple and very easy setup. Especially since, well I am sure that they are expecting a jump in revenue for this feature like Microsoft gets with the xbox 360. But in this case, I go through all of the hoops and carefully input in my credit card and billing information into the system.

No matter what I put in, it keeps rejecting me. Thus I assume that the cards I have been trying are just protecting me, which is normal. They want to cover their own butts and make sure that no one is spending money that they will have to refund at some point. But in this case, I call both cards that I normally use and find that they can see the pre-authorization to determine if the card is ok and all went through just fine.

So after 30 minutes of screwing around with the console and the credit card companies, and of course useless manuals that come with the console, I turn to the website. The website has only one form of contact, a form in which you fill out for a return call. When you buy a game system that costs over $400 and has little to no support I begin to wonder how things will be down the line.

Wow, what a mess! So far not a huge fan of this system.

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Picked up a PS3 and Guitar Hero

So out of a bit of pressure from a buddy, I picked up a PS3 and Guitar Hero over the weekend. Images and quality are great, but I have to say the amount of network updates so far are too often and very slow. Living in the middle of San Francisco with a 33mbps down load rate, I expected so much more from Sony.

Just bought call of Duty 4 and its sitting, slowly, very slowly downloading the update to get online.

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Name: Aaron Shear
Location: San Francisco, California, United States

I have been in the search industry since the late 90’s, no not 10-20 years. My career started early in the search Day’s at Inktomi, where I supported large search portals. For example, MSN, AOL, iWon, Hotbot, CNet too name a few. After Inktomi I became a freelance consultant. I consulted for a few of the Top SEO’s around 2002 time frame; obviously the market has changed since then. After consulting I joined a small SEO firm called SEO Inc as the CTO. At SEO Inc. I successfully optimized some of the largest clients including IGN, Sony, VEGAS.com, Beaches and Sandals Resorts to name a few. Even though SEO Inc was a ton of fun, I still wanted the ultimate SEO challenge. I moved on as the global head of SEO for Shopping.com an eBay company. This challenge was an interesting one, how do I optimize a site with 50 million products? Every month I helped the business grow by leaps and bounds. I am now consulting for mostly enterprise e-commerce clients. Yes there is more too me than this profile shows, but you will just have to ask.

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