United Customer Service
So on my way back to SFO from LAS tonight, there was a mechanical failure of my flight that was heading in from Denver. The delay started to get out of control, first 20 minutes, then 40, then an hour, then 2 hours, then 3 hours and so on. As a 1k, United will get me a ticket on most other carriers when an issue like this pops up. Tonight Virgin America was the only carrier that had a flight even close, except they do not honor tickets from other carriers. Even though their employees can fly free on United. Odd???
The gate rep told me that there was a mechanical problem keeping the flight from leaving Denver. Without any doubt, I believed this and it made total sense. I called the 1K desk and asked for help, the agent told me she might be able to get me on a US Air flight, but could not be sure. At this point I was loosing it, my birthday is this weekend and I wanted to get home and see friends. The supervisor comes on the line and told me that the reason the flight was delayed was due to weather in SF. This just set me off, as I had been told that it was a mechanical issue. Instead of helping me, this supervisor just lied to me without any research.
How can a company like United operate like this? They finally pulled out a "spare" plane and got us off the ground 3 hours late. We did have a 20 minute delay on the tarmac due to weather in SFO. Not a big deal, but it added to the problem and just enraged me a bit more.
Before we took off, there where 2 passengers with dupe seats, so they had nowhere to sit. The computer kept the seat next to me open as it should, since the flight was not full. The flight attendant just put both next to me without checking to see if I was 1k or not. I mentioned it to him as he was placing a non economy plus passenger next to me. He just blew me off and then walked away, when he came back with the manifest he offered to move me to a row further back. He should have just put these passengers there.
United seems to be blowing off status left and right, I know their flights are more packed but these benefits keep me flying them. What is the point?
The gate rep told me that there was a mechanical problem keeping the flight from leaving Denver. Without any doubt, I believed this and it made total sense. I called the 1K desk and asked for help, the agent told me she might be able to get me on a US Air flight, but could not be sure. At this point I was loosing it, my birthday is this weekend and I wanted to get home and see friends. The supervisor comes on the line and told me that the reason the flight was delayed was due to weather in SF. This just set me off, as I had been told that it was a mechanical issue. Instead of helping me, this supervisor just lied to me without any research.
How can a company like United operate like this? They finally pulled out a "spare" plane and got us off the ground 3 hours late. We did have a 20 minute delay on the tarmac due to weather in SFO. Not a big deal, but it added to the problem and just enraged me a bit more.
Before we took off, there where 2 passengers with dupe seats, so they had nowhere to sit. The computer kept the seat next to me open as it should, since the flight was not full. The flight attendant just put both next to me without checking to see if I was 1k or not. I mentioned it to him as he was placing a non economy plus passenger next to me. He just blew me off and then walked away, when he came back with the manifest he offered to move me to a row further back. He should have just put these passengers there.
United seems to be blowing off status left and right, I know their flights are more packed but these benefits keep me flying them. What is the point?
Labels: sfo, united, united airlines, United Customer Service
by Aaron Shear
3 comments
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