Category Archives: ups

DHL customer service

Posted by on June 22, 2008 No comments

Last week my Verizon Broadband card started to act up after the TSA abused my computer bag. So I did the normal call in and get a replacement under the paid warranty I had with Verizon. Not only was the process easy, but the overall ability of the service agent was far beyond anything I had ever seen. At the end of my call I was told that my new card would be sent overnight via DHL.

The manager of my apartment building has had nothing but nightmares with this company, loosing packages, saying they delivered items with false signatures. You name it, I heard about it.

So, frankly I was not to happy about it. However I had little to no choice in the matter. Just as expected the delivery rep never even tried to dial my unit from the system out front of leave any notice of delivery attempt for 3 days. Thus I decide to call in and ask about the situation and advise DHL that both FedEx and UPS commonly partake in the same tactics. However, after months of bitching, both have gotten far batter.

To my surprise, DHL actually called me back the very next day to assure me that my package would be delivered. I was frankly shocked! I have never seen such a level of service from any shipping company that I have ever dealt with. The next day, under record heat I got my replacement card.

I have to say, other than the typical crap they really followed through!

DHL, FedEx, UPS avoiding delivery

Posted by on June 20, 2008 No comments

Hopefully I am not alone, however since I have moved near Union Square in San Francisco off Geary st. I have had a continual strugal with the major carriers delivering in my area. My building has a gate in front, where you must dial the tenant to be buzzed in. A simple task, I would expect, especially since my unit is tied directly with my mobile phone. However all 3 carriers seem to think that there is little to no reason to even try dialing a tenant. Thus both FedEx and UPS just leave tags on the main door that no one answered and they will either try again or you can pick up at xxx address.

For the past week DHL has claimed to try and contact me every day. I have been home each day and not a peep from my mobile/cell phone. The building manager warned me when I moved in, not to use DHL for they had lost many packages being delivered to the buildings address where I reside.

It is so sad, after spending never ending amounts of time with both UPS and FedEx, alerting them of my home working environment that I need to continue advising further agencies of such issues. While the good old United States Postal Service seems to always deliver on time, even though slower than everyone else.

What a shame that companies who advertise and or guarantee delivery, avoid such a basic level of service on a regular basis. I am not saying that the USPS is any better, since they seem to refuse picking up any outbound mail in my building. Resulting in the loss of several Netflix films, since I have moved in here.

It ashame’s me that end users in large cities must work so hard to receive such simple services from large companies.